Terms & Conditions

Handmade Disclaimer - Please read

Finding the beauty in imperfections - All the products at Really Resin are handmade with love and care, and even though we make every effort to ensure their beauty, natural blemishes and imperfections are what make each piece unique. The natural components of our art all behave differently and as such there are inconsistencies based on the creative and natural components, making each piece unique from the others of its kind. Our pieces are produced at our home studio and the process is full of dedication, love and care. Any items purchased from Really Resin are one of a kind. There are no two identical items available and each item will feature different flower arrangements, different wood grain and botanical species, as well as different pigmentations, we will always make each item beautiful in its on right.

Colour Disclaimer

The colours you see on your phone screen or computer monitor can be different to what is seen with the naked eye, while we take every care to capture a true likeness with the photos we display, please understand the actual color may vary slightly from what you see displayed. As flowers are a beautiful, natural creation, and have all gone through different processes throughout the growth period (including potential colouring), all flowers react differently throughout the preservation process, colours may change when preserved and when placed in resin. Some flowers withstand the drying process better than others, natural colour loss is unavoidable in some circumstances as is the shape of the flower as once moisture is removed the petals will naturally change shape.

Shipping timeframe

We aim to ship all items in the quickest time possible, however during busy periods these may vary. For Flower preservation we require at least 3-4 weeks to dry your flowers and a further 3-4 weeks to encase in resin however, please note we process a lot of orders in busy periods and may not be able to give an accurate timescale until we begin your piece. You will have your finished item forever so please be patient with the process if it takes us a little longer to complete. We may be able to get these completed sooner, however in quieter periods. For custom requests like tables we need to source additional materials like wood so we aim to complete larger furniture items within 8-10 weeks.

Deposits

We normally ask for a deposit of around 30% of your total order, for furniture items this may be more depending on materials required and markup price of completed item. If there are any questions around the above please do not hesitate to get in touch for a friendly chat.

International shipping

We ship all over the world from the United States to Australia, international shipping prices will apply. Please enquire before ordering as we can calculate the shipping price for you beforehand.

Refund and returns policy

If, unfortunately you are not satisfied with your items, please contact us within 14 days of receiving your goods. When contacting us, please let us know what the problem is. If you can email us photos of anything specific then it does give us more opportunity to address any issues.

We always do our best to resolve any complaint the best way we can. However, please do note the points below:

Our resin preservation can be unpredictable and vary with results. The information about these products are clear on our website and also in the information we send to all our customers before they confirm their products. If our resin items are something you are interested in, then its always best to send more flowers for us to preserve so we have plenty of options to talk through with you. we will be very happy to offer alternative options.

As our services include using perishable organic products, its reasonable to note that things such as colours, consistency of petals can change. If your flowers have been sent to us fresh with browning patches, or wilting, this elements of the flowers will show in preservation. We do our utmost to tidy the flowers and colour enhance the best way possible however.

We will discuss any issues beforehand once we receive your flowers and take photos of their condition before we begin the preservation phase. We are unable to accept responsibility once we preserve your flowers if you have agreed to proceed.

If your flowers arrive in a poor state then we can not be held responsible, but will always try our best to offer an alternative of replacing the flowers like for like at additional cost.